Edit: not a good first experience but Cody reached out the next day and was working very hard to win me back. Turns out the car WAS diagnosed in the end, just a lot of miscommunication. It sucks that all of this could’ve been avoided, and I’m leaving my original review for Richard, but I gotta give props where props are due and Cody worked really hard to turn the experience around this last week! All via text too, which is appreciated with my busy work schedule. Set an appointment for a diagnostic for $87 and got nothing done. Dropped off at 8:10 am and received a text after 7 hours that they were short staffed and unable to get to my car, to try again the next day. I told Richard I didn’t plan on taking Ubers 2 days in a row to work and back, he let me know he “didn’t plan on being behind either.” All that was offered was to reschedule but I’m not too confident it would get done then either so I’d rather not waste more time.
Hi Katie. Thank you for updating your review and giving us the chance to make things right. We truly regret the initial miscommunication and understand how frustrating that can be. That said, we're really glad Cody was able to step in and turn things around—he’s committed to making sure our customers feel heard and taken care of, and we’re happy that came through. We appreciate your honesty and the opportunity to earn back your trust!
- Hotchkiss Auto Repair