Our Customers

Over the years, we have served many loyal customers. We’re proud of our service and would love to hear your feedback and reviews!

Leave us a message here or give us a review on Yelp!

5

I ONLY trust Hotchkiss for my automotive needs. I always get great service, and I never get sold anything that I don't need. The mechanics are knowledgeable and efficient, and Nicci is friendly and informative, and always calls with a full explanation of what vis going on.

1

Several times I brought my vehicle to this garage, and several times they had to hold it over night just to return it with a large price tag and none of the problems fixed. Charged me $100 to change a fuse, vs actually fixing the problem of a broken fuel pump. Charged me to recharge A/C but never diagnosed or fixed leaks. Constant holds on my vehicle for over 3 days to return it and absolutely nothing has been done to it. Forget this small shop and keep looking. This is a cash grab operation and you will regret brining your vehicle here.

Hi Brett we are saddened to see a negative review on our local and respected shop. We're definitely not a perfect shop but a 1-star review is very suspicious. Also, some of your feedback is questionable and misleading. First, are you even a recent customer because we're not seeing any "Brett B" in our records over the last many weeks? Second, we NEVER would charge $100 to change a fuse. Are you sure that wasn't for a diagnosis time of a vehicle issue with an identified repair of changing a fuse? If you can provide any EVIDENCE we charged you $100 solely to replace a fuse that did not require that part cost & repair time, we will REFUND your money because honesty is a cornerstone principle of our business. Third, when there is an AC issue, we need to recharge the system with freon and add dye to identify the leak. Often, we need a follow-up appointment after 1-2 weeks before the leak can be identified. Unfortunately, we can't force customers to return for that follow-up inspection. Without returning, the leak can't be addressed. Ultimately, we aim to serve our community and if we did not provide you excellent customer service, we want to make it right. We also expect our customers to be reasonable with our team. You are welcome to call the shop and ask for Thomas if you feel your issues remain outstanding.

- Hotchkiss Auto Repair
5

The bill was much less than quoted. And the repairs were done faster than expected.

5

Everyone’s experience can be different, but as someone who admits to knowing little about vehicle maintenance (sorry dad) and feeling lost when it comes to this area, Hotchkiss was very helpful. I had an issue with my car, rattling noise, something felt weird, etc. They were able to get it taken care of and showed me the parts, explained what was replaced and why, and I just felt confident that I had been given all the correct information. My boss’s husband recommended to check them out since he’s been going to them for years and I can vouch for the quality and customer satisfaction. They’re also pretty quick compared to my previous mechanic experiences where I’d leave my vehicle there for days (5 to 10) and with Hotchkiss it’s never taken more than 48 hours. I’ve switched to here for everything now, oil changes, maintenance, repairs etc and don’t regret it at all.

Thanks, Edgar, for the excellent review! We strive for honest communication and quality repairs at fair prices. We hope you are a lifelong customer and we appreciate your trust in our team!

- Hotchkiss Auto Repair
5

5

I brought my VW Bug to these folks several times over the years for various repairs and upkeep. They always did great work!

Thanks, Katrin, for the kind words and support of our small business. We'll continue striving to improve and serve our community with quality repairs at fair prices!

- Hotchkiss Auto Repair
5

5

5

Customer service was wonderful. Very fast turn around for my power steering pump replacement. Thought it would take a week but it was finished in one day. I highly recommend this place.

5

This is the best shop for quality and honesty (which is hard to find). I recently took my car to a different shop because I broke down near it, and the other shop absolutely tried to fleece me. I called hotchkiss and they were honest, direct, and they performed the repair for half the cost. I do believe that Hotchkiss is as honest and professional as they come. They’ve done great work on numerous major repairs. A+ work every time!