Our Customers

Over the years, we have served many loyal customers. We’re proud of our service and would love to hear your feedback and reviews!

Leave us a message here or give us a review on Yelp!

5

Hotchkiss has wonderful customer service. The gentleman I worked with, was excellent at explaining what the mechanic was doing. I waited at the shop and my wait wasn't too long.

5

Staff was extremely professional and very helpful. They kept me up to date on the progress of my car and made sure that I understood everything they were doing. I will definitely be returning for my future car needs.

5

I was very happy with both the service and the clear communication

Thanks, Kate, for the kind review. Transparent and honest communication is a key objective of our business. We're glad you enjoyed your last visit to our shop and we look forward to your future visits. We appreciate your trust in our team!

- Hotchkiss Auto Repair
5

Hotchkiss has been a great auto service shop for my family. Costs are fair and transparent.

Thanks for the kind review and your commitment to our neighborhood shop. Building long-term relationships with our customers is a priority for our team and we look forward to serving you in the years to come!

- Hotchkiss Auto Repair
5

Marseilles gave the best customer service I have had in a long time. He was extremely courteous and helpful and also delightfully humorous. He gave straight answers and advice.,

Thanks, Suzanne, for the kind words and trust in our team. Just as much as we are focused on quality repairs, we prioritize honest and transparent communication with our amazing customers. We look forward to your next visit and hope to continue improving daily!

- Hotchkiss Auto Repair
5

Very professional and thorough team with a personal touch. Will not take my car anywhere else!!!

5

They kept me up to date with the status of the repairs as well as provided a nice, clean, itemized list of what was being done so that I knew exactly what to expect. I plan to make them my shop of choice for working

5

I reached out to Hotchkiss when my car wouldn't start; even though their next appointment was over a week away, they allowed me to have it towed and stored in their lot while waiting for the appointment. They ended up having time to diagnose and repair it a week before my official appointment, and I was so impressed by not only the speed of service but also the level of communication. Marseilles called me with updates regularly, and when he told me about the problem, he let me know it could mean replacing either just 1 part or 4 parts. He gave me the "worst case scenario" estimate, which I greatly appreciated, instead of telling me 1 part was broken then having the surprise of picking up my car with a bill 4 times higher than expected. I hope I don't have car trouble again soon, but if I do, I will be bringing it back in to Hotchkiss!

Thanks, Rachael, for entrusting us with your vehicle and taking the time to write a recommendation. We are lucky to have amazing customers yet that often means we are booked out multiple weeks and can't address vehicle issues immediately. We appreciate your patience with our team and in cases we can sneak a vehicle into the shop prior to inspection, we love doing that! We hope you don't have any car troubles soon, but keep in mind, we enjoy doing simply oil changes and preventative maintenance work, just as much as complex repairs. Ultimately, we're here to serve our community and we look forward to your next visit, even if it's just an oil change!

- Hotchkiss Auto Repair
5

Phenomenal customer service, I felt very taken care of.

4

Oil change and brake flush was done earlier than I expected. I like that they started sending diagnostic photos.