Denver Auto Repair

I've been in Denver for about a year and had my brakes replaced about a month after arriving at a different shop, but needed something recently that is more convenient to my job to be able to drop the car and not have to Uber all over. Hotchkiss is close and had good reviews so I went for it, and will never be going anywhere else! They took care of the noises and issues I had for a very reasonable price and had my car sounding as good as new the next day. Normally, I wouldn't be inclined to leave a review after one good service, but someone unfortunately hit my car the very next day after getting it back and some noises returned. Being that it was a busy week for myself, the shop allowed me to bring the car in in the morning and take it back in the afternoon several times while they worked on it in between. The master tech, Brad, even hopped in the car with me on two different occasions to drive around and listen to the mysterious issues, as did Marcellus in the front of house to be able to relay his experience to the techs in addition to my own. They ultimately figured it out, my car sounds pretty much new again, and didn't even charge me for the additional inspections and work, even after putting several days' worth of inspections into it. I worked with Chris a bit during this process (who was super friendly and on top of everything the once we worked together when Marcellus was out) but Marcellus was pretty much my guy from the first time I came in until I picked the car back up post-accident. He could not have been more attentive, up-front, and communicative, even owning up to not calling me early one of the days to let me know that I could have picked the car up early because they weren't going to get to it that day, apologizing profusely for what was truly a non-issue. Honest, quality mechanics aren't always the easiest to find, but Hotchkiss has it in spades - Marcellus' above-and-beyond customer service and Brad's attention to detail and willingness to communicate with customers in the front of house were just the cherries on top. Sorry for the ramble, but they earned it and saved me a LOT of stress and money. As long as I live in Denver, Hotchkiss is my place!

I was recommended Hotchkiss by a couple friends. They absolutely lived up to their reputation. They are quick, friendly, and informative. As a gay person going into any auto body shop can be a nerve wracking experience but, I really felt welcome and trusted their judgment. Marseilles is superb and deserves a raise!

Terrible customer service. I was scheduled to drop off my vehicle between 730 and 8 AM this morning and when I arrived, the door was locked. Two employees were at desk about 4 feet away from the door and would not come to the door to unlock it. After pressing them to open the door, one employee did quite frantically. He was very irritated that I did not drop my keys in the dropbox and just leave. Unfortunately, I needed to talk to them about my car which is why I had them open the door. The employee was very frustrated with me to the point where I decided I would leave and take my business elsewhere. So I did.

They were extremely detailed in the inspection process including photos and explanations. The staff at Hotchkiss auto are true professionals in their craft and their customer service was the best I have ever seen. It was evident to me that the truly care about their customers. They went way above and beyond what you would typically expect from an auto repair shop. It was truly a pleasure dealing with Marseilles and they treat your car like it is their own.

This mechanic is HONEST. My car mysteriously died as I pulled into the parking lot at my work. I called up a AAA tech to jump the car for me and was mislead into thinking I might have an issue with my alternator. I called around all the mechanics nearby with nobody being able to look at my car for days. I was lucky to find Hotchkiss on Yelp. I told them I might have a bad alternator and needed a quick repair. They assured me they would do all they could to get the car diagnosed and repaired by the next day at the latest. I had the car sent to their shop and within just a few hours I got a call back. Instead of just replacing the alternator and scamming me (which they could have easily done) they found that it was simply a loose battery connection with some corrosion and fixed it. Not only did they fix the issue, they took into consideration my need to get the car repaired quickly and exceeded my expectations. It may have been a simple fix, but I am beyond thankful for this shop's honesty and kindness! It is extremely stressful when your car breaks down, but they saved me! Thank you sooo much!

I’m so glad I found Hotchkiss! I’ve always taken my car to the dealership and when they recently mentioned a replacement part/service I needed that was $500, I decided to finally shop around. I saw Hotchkiss’ reviews and set up an appointment for a second opinion. Not only was the process and communication easy and clear, but they also told me that the service and part my dealership said needed immediate attention was not needed. They saved me $500 with their honesty and gained two new customers from it - my husband was so impressed with my interactions that he is also ditching his dealer to come here for his next services. The team was so helpful and courteous - especially Marcellus. Great find!

I had a very smooth and easy experience at Hotchkiss, from beginning to end. Their customer service is impeccable and the prices are reasonable. Marcellus (not sure if I’m spelling name correctly) was very helpful and was able to answer all my questions. They were honest with the repairs that needed/didn’t need urgency, which I greatly appreciated. I will definitely be back, hopefully not soon.

The customer service was very respectful and courteous! The mechanic contacted me personally regarding the towing of my vehicle and kept me updated every chance he was able too.

The customer service was very respectful and courteous! The mechanic contacted me personally regarding the towing of my vehicle and kept me updated every chance he was able too.

These folks were awesome the entire way through the process. From getting the car in right at close, to walking me through the fixes that I didn't understand. These guys were in a league of their own when it came to auto repair. Not only that, but my car had been in to 3 shops prior to this one. Each one replaced something not related to my issue and sent me on my way. After charging me an arm and a leg. Marcelas gave me good information and got me an affordable solution. "You see Joseph we don't want to just throw money and parts at this thing. We want to give you the time and care you and your vehicle deserve." 10/10 will be coming back to Hotchkiss for my next oil change where they will also be looking into why my airbag light is on.