As a young woman who admittedly doesn't know a ton about cars, auto shops can sometimes be intimidating. But at Hotchkiss, this was not the case. Everyone I interacted with was friendly and informative! I came in for an oil change, brake fluid replacement, and thought I might need new brake pads as well. A less reputable shop could've have told me I needed to replace my brakes and gotten the extra money. Hotchkiss not only let me know that my brakes had many more miles left on them, they gave me the exact measurements and even explained the what difference between the front and back pad measurements meant. I have rarely experienced this level of going above and beyond at other garages. The prices were reasonable and they were very up front about the costs, which I appreciated. I will definitely be coming back to Hotchkiss for all my car maintenance needs!
Thanks, Gabrielle, for the thoughtful and amazing review! Honesty is a cornerstone principle of our business. We also believe a customer educated in automotive services can best make decisions for themselves and their vehicles. That's why we spend time explaining our diagnostic procedures and recommended repairs & services. We really appreciate your trust in our team and look forward to servicing your vehicles for years to come!
- Hotchkiss Auto Repair