Denver Auto Repair

I had my car in to Hotchkiss in Sept and Oct for brakes, front and back. Sept 23rd was the first appointment for oil and brakes. They got the oil changed but couldn't get parts in time. They let me know right before the shop closed but gave me a loaner. Picked up the next day and they only got the back brakes done. Go back for the front brakes. They ordered the wrong parts. Go back for a third time finally got the front brakes done. After that something was banging around on the front end when I hit a any kind of hole on the road. They had to "warranty" the brakes. So at least they warrantied the parts and labor and fixed it for free. I don't remember if they did the work that day, but think I had to bring it back again to finally have it replaced. I'm patient and asked the technician doing the checkout what happened? I had been in 4-5 times to get brakes replaced. Wasn't looking for anything specific but really just an acknowledgement since sometimes issues like this aren't visible since there are so many people involved. The supervisor in the back perked up and said oh yea, we'll look into that and give you a call. No one ever called, thus my review. Edited: After I posted this review someone called and we had a good discussion about the issue and what happened.

I have been a very satisfied customer at Hotchkiss for more than 30 years. This auto mechanic shop treats everyone like your a member of an elite group that's been a preferred client for years even if it's your first time! All of their mechanics know you by name, and the entire staff has such respect for you and your vehicle. The best thing about Hotchkiss, is their respect and deference to women! They tell you the truth and provide you with whatever options to repair your issue that are cost effective and always in a timely manner. You can trust in this company they get a gold star every time from me! 🌟 🤩 ✨️ 💛 👌

I came in with a longterm problem I had been having with my car, that other mechanics have checked on and had no solution for. I told them what the problem sounded like they were able to fix it. They kept me updated. Im happy to say when i finally picked up my car, i drove home with the radio low just to hear how nice my car drove. They asked for an update the following day and even left a sticker for my next recommended check up. Everyone was very nice and there was always someone to answer my calls.

I had never visited Hotchkiss until one of the best managers, leads and auto experts joined their team. Since then we have been taking all of our vehicles to Hotchkiss. During my last visit, Cody and the team identified an issue caused by previous service done at a different shop, and they immediately fixed it, brought it to my attention and I was able to connect with the past shop to have it reimbursed. Cody is one of those people who genuinely cares for the people he works with, for the customers he supports and ultimately for the vehicles we all need to get to the important events in our life. Thank you Hotchkiss and very special thanks to Cody - you are the best of the best,

I highly recommend this repair shop for a list of reasons. Cody is extremely knowledgeable and provides excellent customer service. The diagnostics are accurate. The shop is clean and well organized. Hotchkiss runs a good business. Thank You!

First time customer, customer for life. Brought in my car expecting the worst. Danni at the front desk was so helpful and guided me through every step. The repair team did a fantastic job bringing my car up to standard. When repairs ran a little longer than expected, they offered a safe and reliable loaner at no cost. Between the savings on repairs and having to rent a car (or cancel important appointments) and having a team of friendly, knowledgeable folks, Hotchkiss is the best choice for my family. Thanks a bunch!

Hotchkiss is THEE best. Every person you encounter is personable, polite and helpful. Hotchkiss responds PROMPTLY and the electronic communication are top notch, from the review of the estimate to the approving and signing of forms. My goodness they are quick and thorough. And besides that...the premises is just warm, inviting, and clean. Over all 5 star performance.

We have been using Hotchkiss for years, and I can't recommend them more. The number one thing I look for in mechanics is honesty. I only know so much about cars, soni rely on them to do right by me. They always seem to come through. Anytime I double-check their recommendations with people who know cars always seem to agree with their assessment. Also, their prices are reasonable for the work they're doing. One time they struggled to get a part for a fix, and they were up front and honest about it, and even recommended what steps I could take to do the work elsewhere. Top notch!

I have been using Hotchkiss for the last six months. Because my vehicle was known to the shop by the previous owner, I decided to continue to use their services. A repair they had completed back in May that was under warranty had to be redone due to a leak. In the process of redoing that repair, my check engine light comes on. Cody was very honest about the light coming on while in their possession and assured me he would figure out the issue. He was professional and made sure I was able to get back and forth to work by providing a loaner car. After the issue was identified, Cody made sure that the charges for repair would be fair and reasonable and because the issue occurred while in their possession, he was kind enough to wave some of the fees. They honor warranties and are accountable when needed. I definitely recommend this shop and will be using them for future repairs and maintenance.