Our Customers

Over the years, we have served many loyal customers. We’re proud of our service and would love to hear your feedback and reviews!

Leave us a message here or give us a review on Yelp!

1

I had such high hopes for this place with all the great reviews unfortunately I did not have such a great experience. Brought my car here about a year ago. I didn’t write a review right away because I was so mad I didn’t even want to think about it anymore. However I wanted to share my experience so the same thing doesn’t happen to other people. I brought my car in to fix my AC and get an oil change. While they were working on my car the mechanic broke the latch opening the hood of my car. The front desk lady called me explained what happened and in a round about way said she would do me a “FAVOR” by splitting the cost of replacing it with me. Because she was so nice about it and made it seem like I was getting a deal out of it I agreed. When I thought about it later after I picked my car up I realized “why am I paying ANYTHING for a mistake that wasn’t mine in the first place?” I called back to complain and see if I could get a refund for this. The lady was then very rude and told me there was nothing she could do about it because I had already signed the paper. While this was true I was still very upset and felt cheated. As someone who has worked in customer service it doesn’t matter if you are right or not you do whatever you can to make the customer happy. So if you want the mechanics here to break parts of your car and then have you pay for half THIS IS THE PLACE FOR YOU! We live and we learn unfortunately I had a very poor experience here and will definitely be taking my business elsewhere.

We are so disappointed to hear about your experience, Shannon. We pride ourselves on honesty, fair pricing and quality repairs. That said, we are human and occasionally make mistakes. Our policy is when a non-wearable part is broken by one of our technicians, we pay 100% of the part and labor cost to remedy the situation. In this circumstance, we don't know if a failure occurred on the shop side or in our communication with you. Regardless, we apologize and commit to do better. We understand if you no longer want to work with our team, but if you give us another shot, I promise you will not regret it. Specifically ask to work with Justin or Thomas and we'll make sure you receive the high level of customer service Hotchkiss Auto Repair has been known for across multiple decades.

- Hotchkiss Auto Repair
5

Honest and helpfully

Thanks, Megan, for the kind review! Please stay in touch if you need any maintenance or repair services. We deeply appreciate your trust in our team.

- Hotchkiss Auto Repair
5

Always fair and always there!

Thanks, Rose! We're still here and taking appointments for our loyal and amazing customers like you. We truly appreciate the trust the community places in our team and continue improving every day to maintain that trust!

- Hotchkiss Auto Repair
5

Had a brake job fair price left happy

Thanks, Hector, for the kind review! We aim to provide quality repairs at fair prices. We don't cut corners and prioritize using quality parts to avoid safety and reliability concerns for our customers. Again, we appreciate your trust in our team and hope you stay in touch for future maintenance services and repairs.

- Hotchkiss Auto Repair
5

This place is trustworthy, qualified, and has great service.!

Thanks, Margarita, for the nice review! We strive to provide quality repairs at fair prices. If you are satisfied, then we've done our job! We look forward to your next visit for a maintenance repair or service - stay in touch!

- Hotchkiss Auto Repair
5

I recommend them because they were friendly, helpful, tried to keep repairs to what was necessary, and my car is now running great!

Thanks, Sondra, for the excellent review! Honest communication and transparency are important principles of our business. If a repair can safely wait for a future visit, there's no need to rush it. We assume all our customers will be back so it's our job to inform them on the vehicle condition, maintenance recommendations and the urgency of repairs. Again, we appreciate your trust in our team. Stay in touch!

- Hotchkiss Auto Repair
5

You guys are always on top of things and awesome service!!

Thanks for the nice review, Cindy. We hope you are well and as always, we are here ready to perform any maintenance or repair services on your vehicle. Again, we appreciate your trust in our team!

- Hotchkiss Auto Repair
5

Dave and his team provide quality work at a great price. Also, as a woman, it was nice to be treated as someone with a brain :-)

Thanks, Keli, for the kind review! We treat our customers like neighbors and friends. Given that approach, it is important to provide quality repairs and honest communication at fair prices, otherwise we wouldn't sleep well at night :) Again, we appreciate your trust in our team and hope you give us a call on any future maintenance or repair services your vehicle might need.

- Hotchkiss Auto Repair
5

This is the second time I be used Hotchkiss Auto and been 110% impressed with the incredible level of service. It’s hard to find a professional mechanic and shop you can trust and, that’s why I’m so lucky to have found Hotchkiss repair. Don’t bother stressing, just take it to Hotchkiss. Thanks Andy & the entire staff!

Thanks, Jeff, for the kind review and repeat business! We're so glad to have earned your trust and hope you stay in touch for any future maintenance or repair needs!

- Hotchkiss Auto Repair
5

I really like these guys. You need to book ahead, because they're very popular. However, they are good and very reasonably priced.

Thanks, Sam, for the great review! We prioritize honest communication and quality repairs at fair prices. We do get booked up a few days in advance so we highly encourage calling ahead and getting an appointment. We appreciate your trust in our team and we'll look out for your next visit!

- Hotchkiss Auto Repair